Return & Refund Policy

Easy Returns, Clear Support πŸ›οΈ

At Drktirehβ„’, operated by San Jamar, Inc., we want every order to feel simple and worry-free. This policy explains how returns, exchanges, and refunds are handled.

1. Return Window

We offer a 30-day return period starting from the day your order is delivered.

To be eligible for a return, the item must be:

  • Unused and in its original condition
  • Returned with original packaging and tags, if applicable
  • Accompanied by proof of purchase, such as an order confirmation or receipt

Items that do not meet these conditions may not qualify for a return.

2. Starting a Return

To request a return, please contact us at:

Email: service@adfmhi.com

Once your request is reviewed and approved, we will provide return instructions and, when applicable, a return shipping label.

Please do not send items back without prior authorization, as unauthorized returns may not be accepted.

3. Damaged, Defective, or Wrong Items

Please inspect your order after delivery.

If your item arrives damaged, defective, or different from what you ordered, contact us as soon as possible. We will help review the issue and offer a suitable solution, such as a replacement or refund.

4. Items That Cannot Be Returned

Certain products may not be eligible for return, including:

  • Perishable goods
  • Customized or personalized items
  • Gift cards
  • Clearance, sale, or promotional items

If you are unsure whether your item qualifies, please contact us before starting a return.

5. Exchanges

For the fastest exchange process, please return the original item first and place a new order for the replacement product.

This helps ensure quicker processing and availability of your preferred item.

6. EU Customer Returns

For orders shipped to the European Union, customers may cancel or return eligible items within 14 days for any reason.

Returned items must be unused, in original condition, and include original packaging and proof of purchase. This right applies in addition to our standard 30-day return policy.

7. Refund Processing

After we receive and inspect your return, we will notify you of the refund status.

If approved:

  • Refunds are issued to the original payment method
  • Please allow up to 10 business days for processing
  • Your bank or card provider may need additional time to post the refund

If more than 15 business days have passed after refund approval, please contact us at service@adfmhi.com.

At Drktirehβ„’, we aim to make returns fair, simple, and convenient β€” because your satisfaction matters to us.